Руководитель колл-центра. Переезд в Кению, Найроби

Описание

MoneyRock LTD an online quick loans provider. We’re operating in 2 countries right now and would like to be in 17 countries. Our clients are people and small businesses who want to get a loan quickly through a smartphone application.

There are two types of call centre operators:

Underwriters. People who should have analytic skills and can make loan decisions, approve or deny loan applications after a short call. Main targets are approval rate and default rate.

Debt collectors. People who should persuade people to pay their debts. Main targets are conversion from promises to payments and the amount of collected money.

Currently, we have 25 operators managed by 4 team leads.

LOCATION: Nairobi, Westlands

JOB DESCRIPTION:

Can you motivate and lead a dynamic, growing call centre team to support company objectives?

We want to find a supervisor for our call center in Nairobi, Kenya. Someone who has to be ready to provide real management practices of debt collection and underwriting in Kenya. If you are a self-driven individual who is passionate about customer service and has experience of people management, then this opportunity is for you!

REQUIREMENTS:

2+ years of experience in people management (10+ employees);

Experience in a call centre is a plus;

Experience in lending and debt collection is a great plus;

PC skills;

Fluent English.

RESPONSIBILITIES:

Hiring and coaching of call centre agents (30+ agents, 5 team leads under management) ;

Responsible for Quality and Quantity within the Call Centre;

Responsible for disciplinary actions when necessary, managing and performing disciplinary hearings when needed;

Creating Job Descriptions and manage KPI’s;

Preparing stats for direct Management, Directors and Board members;

Developing objectives for the call center's day-to-day activities.

CONDITIONS:

Training + 3 months probation period;

Salary $ 2,000-4,000 depending on experience and skills + % depending on KPIs;

Apartment (rental payment);

Work permit related costs;

Relocation (flights and transfer to your new location);

Don´t be afraid! We will make sure you are well adjusted and settled in your new position so that the process of adaptation is easy for you.

Адрес

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